FAQs

  1. How to check Ezlink/Cash Card Balance?
  2. How to top up cash card?
  3. How much does it cost to print through our student network printer system?
  4. How to select printers (A4, A3 size) for printing?
  5. Why does A3 Black\White printing only produce partial printouts?
  6. I selected A3COLOR/A4COLOR, why is the printout not correct (eg. wrong orientation)?
  7. How long will the print job that I have sent, will stay in the queue?
  8. Where else can I release the print jobs?

1. How to check Ezlink/Cash Card Balance?

Ans :
For EZlink Card Balance, go to the print release machine. Click the left mouse button. Insert the card and enter user-id.
Click OK to see card balance.
For Cash Card Balance, insert the card into Cash Card Machine besides copier and it will show you the balance.

2. How to top up cash card?

Ans :
On the Cash Card Top-up machine, do the following:



3. How much does it cost to print through our student network printer system?

Ans :

  • $0.05 for A4 size Black/White
  • $0.10 for A3 size Black/White
  • $0.60 for A4 size Colour
  • $1.20 for A3 size Colour
  • $0.03 for A4 size photocopy

4. How to select printers (A4, A3 size) for printing?

Ans :

  1. Click windows "Start" button
  2. Follow by "Run" (Windows XP) or at the Search program and files textbox (Windows 7)
  3. Type the following "\\sdeserver"
  4. You will be able to see a list of different printers
  5. Select "SDE_MONO" for black and white
  6. Select "A4COLOR or A3COLOR" for color
  7. Double click or right click the selected printer ICON and click connect
  8. Once printer connected, send your print job as per normal.

5. Why does A3 Black\White printing only produce partial printouts?

Ans :
Under Print Properties, select 600 dpi instead of the default of Best Quality

6. I selected A3COLOR/A4COLOR, why is the printout not correct (eg. wrong orientation)?

Ans :
You may have selected the correct A3COLOR/A4COLOR printer, but the page setup and print properties may not be set correctly. Therefore you are required to check and ensure that your document page setup & print properties are setup correctly for your print preferences. Examples: Make sure that the Page Setup and Output Paper Size are set to A3 or A4. For correct colour/black & white printout, you are required to check your print properties to make sure colour is selected instead of grayscale or black & white.

7. How long will the print job that I have sent, will stay in the queue?

Ans :
It will stay in the print queue for 1 hour before it is deleted. So you must release the print jobs within 1 hour of sending them.

8. Where else can I release the print jobs?

Ans :
You can go to the PC Cluster at Computer Centre 3rd Floor.